Returns:
You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Only Pre Decorated items can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: All swag and fulfillment stores are made to order decorated items which cannot be returned. Please contact customer support below.
Returns for (PRE DECORATED) refunds: must be made within 10 days of receipt of purchase.
Default refund method: Store Credit/Gift Card.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact us to obtain an RMA (Return Merchandise Authorization) number.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
